Data Protection Policy

Effective Date: 14 July 2026
Last Updated: 14 July 2026

At IKEN Care, we are committed to protecting the privacy, confidentiality, and security of personal information. We recognise the importance of handling personal data responsibly and in accordance with applicable UK data protection legislation.

This policy explains our commitment to safeguarding the information entrusted to us by the individuals we support, their families, staff, professionals, and partner organisations.

Our Commitment

We are committed to:

Processing personal information fairly and lawfully.
Collecting only the information necessary to provide our services.
Keeping personal information accurate and up to date.
Protecting information against unauthorised access, loss, misuse, or disclosure.
Retaining information only for as long as necessary.
Respecting the privacy rights of individuals.

Information We Process

Depending on the services provided, we may process information relating to:

Individuals receiving support
Family members and representatives
Employees and job applicants
Healthcare professionals
Commissioners and partner organisations
Referrers and service enquiries

Information may include contact details, care-related information, correspondence, referral information, employment records, and other details necessary to deliver our services.

How We Use Information

Personal information is used to:

Deliver safe and effective care.
Respond to enquiries and referrals.
Communicate with individuals and professionals.
Meet legal and regulatory obligations.
Improve the quality of our services.
Support recruitment and employment processes.

We only process information where there is an appropriate legal basis for doing so.

Information Security

We take appropriate technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure, or loss.

Access to information is restricted to authorised individuals who require it to perform their duties.

Sharing Information

Information will only be shared where necessary to provide care, comply with legal obligations, protect the safety of individuals, or support partnership working with relevant organisations such as NHS services, Local Authorities, and other authorised professionals.

We do not sell personal information to third parties.

Your Rights

Where applicable, individuals may have the right to:

Request access to their personal information.
Request correction of inaccurate information.
Request deletion where appropriate.
Request restriction of processing.
Object to certain types of processing.
Submit concerns regarding the handling of personal information.

Requests will be handled in accordance with applicable data protection legislation.

Data Retention

Personal information is retained only for as long as necessary to fulfil legal, regulatory, contractual, and operational requirements before being securely disposed of.

Policy Review

We regularly review our information governance practices to ensure compliance with current legislation and best practice.

Contact Us

If you have any questions regarding this policy or how your information is handled, please contact IKEN Care using the contact details available on our website.