Privacy Policy

Effective Date: 2 July 2026
Last Updated: 2 July 2026

At IKEN Care, we are committed to protecting your privacy and handling your personal information responsibly, fairly, and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, request our services, submit a referral, or apply for employment.

By using our website or providing your personal information, you agree to the practices described in this Privacy Policy.

Who We Are

IKEN Care is a provider of person-centred care and support services, committed to promoting independence, dignity, wellbeing, and positive outcomes for the individuals we support.

If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the details provided on our Contact page.

Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

Full name
Email address
Telephone number
Postal address
Organisation details (where applicable)
Employment information (for job applications)

Care and Referral Information

Where you request support or submit a referral, we may collect information relating to:

The person requiring support
Type of care required
Support needs
Preferred location
Other information voluntarily provided through our forms

Recruitment Information

When applying for employment, we may collect:

Employment history
Qualifications
CV or résumé
Cover letter
References (where applicable)

Technical Information

When visiting our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Date and time of access
Cookies and similar technologies

How We Use Your Information

We process personal information for the following purposes:

Responding to enquiries
Processing referrals
Assessing care requests
Managing recruitment applications
Delivering and improving our services
Communicating with individuals, families, professionals, and partner organisations
Meeting legal and regulatory obligations
Protecting the safety and wellbeing of individuals
Improving website performance and user experience

We will only use your information where we have a lawful basis for doing so.

Lawful Basis for Processing

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our lawful bases include:

Consent
Performance of a contract
Compliance with legal obligations
Legitimate interests
Protection of vital interests where appropriate

Sharing Your Information

We treat your information confidentially and do not sell or rent your personal data.

We may share information where necessary with:

Healthcare professionals
Local authorities
Commissioners
Regulatory bodies
Professional advisers
Trusted service providers supporting our operations
Law enforcement or government authorities where legally required

Any sharing of information is carried out securely and only where appropriate.

Data Security

We take appropriate technical and organisational measures to safeguard personal information against unauthorised access, alteration, disclosure, loss, or destruction.

Access to personal information is restricted to authorised personnel who require it to carry out their duties.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, contractual, regulatory, and operational requirements.

When information is no longer required, it is securely deleted or destroyed.

Your Rights

Under UK data protection law, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal information where applicable
Restrict certain processing activities
Object to certain processing activities
Request transfer of your data where applicable
Withdraw consent where processing is based on consent

Requests relating to your personal information will be handled in accordance with applicable legislation.

Cookies

Our website may use cookies to improve functionality, analyse website usage, and enhance your browsing experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites, and we encourage users to review their respective privacy policies.

Children’s Privacy

Our services may involve children or vulnerable individuals through referrals made by parents, guardians, carers, or authorised professionals.

Where personal information relating to children is processed, we do so in accordance with applicable safeguarding responsibilities and UK data protection legislation.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, regulatory requirements, or our services.

Any updates will be published on this page together with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact IKEN Care using the contact details available on our website.